Privacy Policy

PRIVACY POLICY

1. INTRODUCTION

This website is owned by Starlight Solutions Limited a limited liability company incorporated under the laws of Hong Kong having its registered office at 99 Hennessy Road, ste 208 9041, Wan Chai, Hong Kong Island Hong Kong SAR

When you visit this website, https://northernknife.co.uk collects certain information from your device relating to your interaction with this site and other information necessary to process your purchases. Additional information may be collected when you contact our customer service department.

The data controller responsible for your personal data collected on our website is Shopify Inc. who can be contacted at the following email address: support@shopify.com.

Shopify Inc. is committed to protecting personal data collected as a result of your use of our website and will not pass on such personal data to any third party without your prior knowledge.

This Privacy Policy (the "Privacy Policy") is designed to help you understand what information we collect, why we collect it and how you can update, manage, export, and delete your information.

The purpose of this Privacy Policy is to inform you about our practices regarding the collection, use and disclosure of information and data about you collected as a result of your use of our website and about the nature and manner in which you can exercise your rights in this regard.

Starlight Solutions Limited ensures the protection of your personal data and privacy in accordance with the applicable Hong Kong and European regulation.

Your express agreement to the Privacy Policy is required and necessary to enable us to process your order(s) and to ensure an optimal and appropriate browsing experience that best suits your needs.

Therefore, by browsing our website, you agree to read and accept our Privacy Policy.

  1. DATA COLLECTED

Your personal data may be collected and processed, in particular as a result of your browsing on our website, but also as a result of any order(s) you place on the site and in connection with any request(s) you make to our customer service department.

The data that may be collected and processed include the following: 

  • Data relating to your identification:
  • Surname(s) and first name(s),
  • Postal address (billing address and delivery address), Email address,
  • Telephone number.

Data relating to the means of payment used to place the order:

  • Data relating to the follow-up of the business relation:
  • Your order number,
  • History of your purchases,
  • Your eventual enquiries to the customer service,
  • Your preferences and interests in relation to the services and products offered on our site.
    Digital Identity Data:
  • IP address
  • Other browsing information relating to your terminal.
  1. USE OF COOKIES

We use cookies and other unique identifiers.
This allows us to obtain certain types of information when your web browser or connection device accesses our website or other content provided by or on behalf of NorthernKnife UK on other websites. A cookie is a small amount of information that is downloaded to your computer or device when you visit our site.

We use a number of different cookies, including functional, performance, advertising, social media and content cookies.

Cookies improve your browsing experience by allowing the website to remember your actions and preferences.

Cookies also provide information about how you use our website, for example whether this is your first visit or whether you are a regular visitor.

The following cookies are used to optimise your experience on our website and to provide you with our services: please refer to the table and information published on the website.

How long a cookie remains on your computer or device depends on whether it is a persistent or session cookie.

Session cookies expire as soon as you stop browsing our website. Persistent cookies last until they expire or are deleted.

Most of the cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in several ways. For example, you can change your browser settings. Please note, however, that deleting or blocking cookies may adversely affect your experience as a user of our website and some parts of the website may not be fully accessible.

You can choose which cookies you wish to enable and which you wish to disable at any time.

You can grant or refuse your consent to the use of various categories of cookies that are not strictly necessary. You can also withdraw your consent at any time.

Please note that we cannot guarantee that the e-commerce platform on our website will function properly if you choose not to accept certain cookies. Indeed, some features may be lost, or some pages may no longer be displayed.

The cookies we use are in no way likely to transmit computer viruses.

The cookies we use will not extract any personally identifiable information from your hard drive.

We use cookies for the sole purpose of collecting information in accordance with this Privacy Policy, and in no way personal or personally identifiable information without your consent.

Furthermore, blocking cookies does not prevent the sharing of information with third parties.

To exercise your rights or to object to certain uses of personal data collected about you as a result of your use of our site, please contact Shopify Inc. who is solely responsible for the processing of this information, at the following email address: support@shopify.com.

  1. PURPOSES OF COLLECTING YOUR PERSONAL DATA

When you use our website, you agree that we will collect, use, and disclose information about you only in the manner and under the conditions set out in this Privacy Policy.

Personal information about you may also be collected when you contactStarlight Solutions Limited and provide, for example, your contact details.

Your personal data, as defined in this Privacy Policy, is collected on the basis of your explicit consent. It is also collected for the purpose of fulfilling your order(s) or because it meets a legitimate interest of Starlight Solutions Limited

Your personal data may be collected for the following purposes:

  • Processing your questions and enquiries,
  • Supplying and delivering products and/or services you have purchased from our site,
  • Processing and delivering your online orders and applicable warranties,
  • Ensuring the security of online transactions, preventing fraud and payment incidents,
  • Managing and optimising customer relations,
  • Building up your profile in order to better analyse your consumer trends and preferences,
  • Subject to your consent, to send you information about our offers, news, and events (newsletters, invitations and other publications),
  • Improving the operation of our website,
  • Providing you with personalised services,
  • Detecting possible risks or fraud,
  • Managing and responding to repair requests and providing after-sales services.
  1. RECIPIENTS OF YOUR PERSONAL DATA

Your personal data are collected by Starlight Solutions Limited

Starlight Solutions Limited will only disclose personal or financial information about you to the following actors and in the following specific situations.

Your personal data may be disclosed to our service providers. We sometimes use third parties as service providers to perform specific activities on our behalf.

Any information or data that may be communicated to our service providers is intended to ensure the full execution of the sales contract concluded on our website.

For example, the delivery service, provided by service providers such as DHL, UPS or another national postal service, requires basic information from you such as your first and last name, delivery address and telephone number. The provision of this information is necessary to enable the seller to fulfil its customs clearance and delivery obligations in relation to orders you have placed on our website.

Your personal data may also be communicated to subcontractors for technical and/or logistical reasons (e.g. transporters, providers of hosting and maintenance of our website, payment providers, fraud management organisations, technology providers in charge of sending emails, etc.).

Your personal data may also be disclosed for commercial purposes to our website host "Shopify Inc. To learn more about how Shopify Inc. uses your personal information, click here: https://www.shopify.com/legal/privacy.

Your personal data may also be disclosed for logistical purposes to the seller of products sold on our website, namely Shenzhen Chimera Technology C., Ltd., a company incorporated under the laws of China whose registered office is located in 25D, Block A, 1866 Lvjing Residence, Minzhi Street, Longhua New District, Shenzen City, China.

Please also note that we use Google Analytics to better understand the trends, needs and preferences of customers who use our website. To learn more about how Google Analytics uses your personal information, click here: https://tools.google.com/dlpage/gaoptout. However, you have the option to disable the Google Analytics feature by clicking below: https://tools.google.com/dlpage/gaoptout.

We share with our advertising partners information about your use of our website, your purchases and your interactions with advertisements on other websites for products and/or services sold on our website. `

We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or other similar technologies.

For more information on how targeted advertising works, you can consult the information published on the Network Advertising Initiative ("NAI") page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Please note that you have the option to disable targeted advertising on the following sites by clicking on the link below:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized- ads]

In addition, you may opt out of certain targeted advertising services by visiting the Digital Advertising Alliance opt-out portal at: http://optout.aboutads.info/ .

Lastly, we may disclose your personal data to third parties where such disclosure is required by law, by a regulatory provision or by a court order.

  1. DATA RETENTION

We undertake to use your personal data only for the time necessary to achieve the purposes described in section 4 of this Privacy Policy.

Personal data about you, collected and processed in the context of the "Contact" section, will only be kept for the duration of your request.

Data relating to your orders will, in principle, be kept by Starlight Solutions Limited for a period not exceeding the applicable legal limitation periods. As soon as your customer account is closed, this data will be archived or destroyed if the aforementioned periods have expired.

Your bank details will only be kept securely and for the time necessary to validate your order and make payment. Your bank details will then be immediately destroyed.

In any case, you have the right to close your customer account at any time and/or to unsubscribe from our website newsletters.

To do so, you can contact our customer service by e-mail at the following address: contact@northernknife.co.uk You can also unsubscribe by clicking on the unsubscribe link attached to each of our newsletters.

  1. PROCESSING OF YOUR PERSONAL DATA

Personal information collected as a result of your use of our website will initially be processed in Ireland. It will then be transferred outside Europe for storage and further processing, including to Canada and the United States of America.

For more information on how compliance of personal data transfers with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter, "GDPR"), you can read the GDPR white book written by our partner Shopify Inc. at: https://help.shopify.com/en/manual/your- account/privacy/GDPR.

Please note that your personal data will also be disclosed to and processed by the chinese company Shenzhen Chimera Technology C., Ltd., seller of the products and services marketed on our website, in order to ensure delivery of your orders.

Only personal information relevant to the dispatch of your orders will be processed by the above company.

  1. CONFIDENTIALITY AND SECURITY OF YOUR PERSONAL DATA

Our partner Shopify Inc, the host of our website, has implemented appropriate technical and organisational measures to ensure the confidentiality and security of the personal data collected about you.

As a result, Shopify Inc guarantees that transactions on our website are protected by SSL encryption.

  1. YOUR RIGHTS REGARDING YOUR PERSONAL DATA

In accordance with the aforementioned Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 as well as the related national regulations in force, you have the right to access and the right to rectification of the personal data collected about you.

You also have the right to request the deletion of your personal data and the right to object to their processing.

You also have the right to data portability or restriction of your personal data to the extent applicable.

You may object to the processing of your personal data on legitimate grounds or at any time in the context of objecting to the use of your personal data for marketing purposes. You can also give instructions on what to do with your personal data after your death.

You have the right to have inaccurate personal data rectified, or completed if it is incomplete.

You can object to your personal data being used for the purpose of creating a customer profile. In this case, you will no longer be able to benefit from personalised offers or services on our website.

You can exercise these rights with regard to your personal data as collected on our website, directly, by sending an e-mail with your request to the following address: contact@northernknife.co.uk

Should the personal information relating to your postal address and/or e-mail address change, please update this information.

This is essential to facilitate shipment and to allow for the effective delivery of your orders as well as to contact you if necessary, in connection with such orders.

Starlight Solutions Limited may also keep a copy of communications with users of our website, including any responses to your questions and comments sent by our customer service department.

  1. APPLICABLE LAW - DISPUTES

This Privacy Policy is governed by Hong Kong law.

Any dispute arising from the application or interpretation of this Privacy Policy shall be resolved exclusively by the competent Hong Kong courts, subject to special rules of territorial jurisdiction, such as those applicable in the case of a dispute with a consumer residing in the European Union.

In the latter case, the courts of the place of residence of the consumer concerned shall have exclusive jurisdiction.

  1. CHANGES TO THE PRIVACY POLICY

We reserve the right to update this Privacy Policy to reflect any future changes in privacy practices, applicable laws, and regulations, and for operational reasons.

  1. CONTACT

For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, you can contact us by e-mail at contact@northernknife.co.uk